Hardy Boys Heating Ltd

Business Reply June 10, 2011

Contrary to Mr. Spigarelli's belief, we had not been paid in full for the installation at the time of his call. The general contractor who built his home fell upon hard times and finally paid eight months after the homeowner took possesion of the house. The general contractor knew we had no intention of responding to any further calls until payment had been made in full, unfortunately he didn't make the homeowner aware of the situation. Perhaps Mr. Spigarelli should have spoken to the contractor, as this would have cleared things up for him. Regardless, the very minor callback was corrected, after it was found to have been a kinked drain line on the air exchanger, ironically caused by work done after the fact by the general contractor!