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Travel Gurus deal very well with clients. I noticed when I was booking my trip to Mexico, that they have a very warm rapport with everyone that comes in contact with them. They clearly enjoy the people aspect of their position. Melissa and Sue answer the phones with a smile and a friendly hello. That is just the beginning of my experience. As I was booking my trip, they outline every step to my trip and provide me with travel tips. They were knowledgable and able to answer any of my questions! A few days before the trip, I received a phone call from one of the agents, and they wished me safe travels and ensured I had their contact information to call them if I found my self in a difficult situation while I was traveling. I was so surprised as most business the customer service ends as soon as they see the "approved" on the debit receipt. I would definitely recommend Travel Gurus to my my family and friends. They have obviously developed a loyal customer rating by the way clients walk in and know the agents by first name basis. Travel gurus met my needs as a client.
Great service and great deals! I would highly recommend Travel Gurus to all of my family and friends. Thank you for helping me plan my dream vacation that I will never forget!
Overall their service is not ideal. If you are looking for a reliable travel agency that isn't in it to milk you, then I suggest taking your money elsewhere. I truly regret allowing them to make all that profit they made on us (9 tickets in total) and wish that I would have just paid extra somewhere else to receive better service.
Business Reply May 28, 2015
Hello Ellletee We do apologize for the experience that you received from our office. We take pride in having the best client satisfaction in Alberta among Travel Agencies. We can assure you that we not only provide our clients award winning service, we also guarantee the best deal on all our services with no booking fees. We are Alberta's Most Award Winning Agency and will do our very best to continue to provide the best service and lowest prices to our valued clients. We would love to hear more of your feedback and we always try to do our best to make you happy. Thank you for your feedback
First time I've booked with a travel agent and I'm very satisfied with the professional service and very happy about the deal I got. This agency is very different then most I've even tried to book with. They are very helpful, found me a great deal, recommended a better hotel for a little bit more money and made sure I had the proper travel insurance before I left. It is very nice to know you have a travel agent you can pick up the phone and call pretty much at anytime. Seems like this agency is very popular already and now I know why. I will be booking all my future trips with these guys. Thank you for being awesome!
Best service ever! She even found me a better deal then what I can find. Thank you so much!
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