At Total Carpet Upholstery & Vent Cleaning we've been providing prompt, professional cleaning services to home and business owners throughout Kamloops for over 25 years. Our services include carpet cleaning, upholstery cleaning, vent cleaning and vehicle cleaning. Plus, we stand behind all of our work with a quality guarantee. Call us for more information! more...See more text
I almost didn’t hire them because of the reviews. I found the man who came and cleaned my vents very thorough and helpful. When I first called the man on phone was very abrupt, but didn’t find him rude. I explained my allergies and they came the next day. On time. I will hire them again to do my vents. And there very reasonably prices.
Great service that we continue to call back for them. They were able to come to our home the next day and for a great price. We recommend them to our family and friends.
Worst customer service ever!!!! The manager of this company was so rude that I cancelled my appointment. I will never use this company again and have shared my story about my experience with Total Carpet to many!
We are encouraging you to contact us. We are unable to locate your name or invoice in our system & believe you possibly have our company mistaken for someone else. Please call 250-554-3933 and any of our journeyman technicians will be happy to assist you.
By JeannetteS628627
August 4, 2017
Not sure where these old 5 star reviews are coming from. I would like to rate this company and 0 star but I'm forced to give it a 1. I just had my carpets cleaned by total carpet care last week and I'm beyond disappointed. They did such a terrible job I'm debating ripping out the carpet and putting down laminate now. I called up the owner of total carpet care and never had such terrible customer service in my life. He wanted to do absolutely nothing to fix the mess they made.
I just moved into my new home and wanted to get the previous owners carpets cleaned. It was a new plush, fluffy carpet before total carpet care arrived. When I arrived home my carpet was soaking wet and now the fluffy, plush feel my carpet use to have is completely gone. I called up total carpet care and they wanted to do absolutely nothing to fix the mess they made. I rarely write reviews but I want to save all the other good people out there from using terrible services like this one.
