UPS, or United Parcel Service Inc., is a global company with one of the most recognized and admired brands in the world. As the largest express carrier and package delivery company in the world, we are also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.more...See more text
Terrible customer service on phone. Also, when going to the access pick up point, they said my parcel had been returned to the Richmond Depot the day before as it was 8 days, & at 7 it goes back to them. A few days later I got a card in the mail stating "We are unable to complete delivery because: NOT IN ON 3RD ATTEMPT"
I get a monthly delivery from the US for the last 5 years by UPS. Never once have they come 3 times!!. Once only, then it goes to an access point for me to pick up within 7 days
Attempted delivery twice, twice I was home and they failed to deliver and left a note. Calling them was no help at all, call center was was in India and agent was little better than a recorded message. What with the unusable postal service and even UPS lacking in competence, Canada is becoming intolerably difficult to get packages or mail in or out of.
They lost a $1,300+ package, and refuse to give me any of the insured value or customs costs. Incredibly frustrating experience, horrible out sourced customer service lines, and you cannot get in touch directly with the Richmond depot (which originally lost my package). Also willfully lied that my package was being delivered for several weeks before admitting it was lost. NEVER do business with them.
