After my Dr retired I had to find a new one . impossible in Victoria.
Valley View Clinic took me in and I am delighted. I have a lady Dr who is so easy to speak to she put me at ease so quickly. She got a grasp on my situation and is now my family Dr. The front end girls are busy, but cheerful and efficient.
I have been going to this walk-in Clinic with my family for the past few years and have had nothing but the best attention and medical care. Their in-house Dr. is wonderful and really listens and follows through.
I went into the clinic recently to get checked out for strep throat. I waited a couple days after I had gone in and got phone call, so I called in and they said the test had come back clean.
The symptoms slowly went away then came back but not the same symptoms of strep throat. Turns out I did have strep throat after all and it's turned into tonsillitis.
I will not be going back here again.
I brought my son in for a questionable bladder infection. He was checked out, and a urine sample was sent off for culture. I was told they would contact me if there was an issue. I received no phone call. 4 days later I called in myself to find the results on the sample. Without asking my name, the receptionist said "if we don't call you, all's good" so relieved, I carried on thinking he was fine. 6 days go by, and there's still a problem. I went in to our family doctor for a second opinion, he called lifelabs himself and found my son had high white cells in his urine, and needed antibiotics immediately. I am disgusted. I, nor anyone I know who went through that walk in clinic will EVER be back in. I do not trust them with my children's welfare.
