WORST service, rude staff, no one knows what they're doing, no one calls you back. You pay them but it always feels like you're working to have them do what they should be doing.
We had a window and doors installed. Doors were installed wrong and we were told by the owner that it was 'our fault because we should have watched the installer'. A large mess was left outside our home. Wrong hardware was installed on our doors (all hardware was ordered in silver but for some reason they installed these awful gold handles) and when I got home and called to question it I was given a run around and totally felt like they were just trying to pull the wool over our eyes!
They were careless when removing our old doors causing damage to the front of our home that they did not even offer to repair.
Not one sorry was given through this whole experience. Still not satisfied with the results even after they came back and finally installed the right hardware we paid for!
We were stuck cleaning up their mess, re installing the locks so that they worked, adjusting the doors so they shut properly and will have to repair the damage to the front of the home come warmer weather.
I spoke with the sales guy, the receptionist, the installer and then the owner - all of which were made aware of our concerns and not one person has ever cared to follow up or contact us to see how things went/to make it right. Says a lot about this place!
Would NEVER recommend as I would not wish their service on anyone!
Nisby Home Renovations came to our Country Home (which we like to call paradise). They were punctual, friendly & made us feel at ease and performed an amazing job on our home. They replaced our old windows with new modern technological ones. I can now see our beautiful property. Thank you so much & we will call you again.
Thanks so much for the great service and product! Ill Certainly pass the word of fantastic work, selection and service at Nisby Home Renovations.
Thanks again.
We contacted Nisby for our home project (roof, windows and siding). The sales person came and spent more than 2 hours measuring everything and asking for our choices. After that, we never heard back from them. We contacted the main office 3 weeks later, but received nothing.
What a waste of our time and how unprofessional. If the project was too big for them, they should have had the guts to tell us that.
Very immature and unprofessional!
