TVape is Canadas largest online retailer of only the BEST vaporizers in each price category. We are also the sole distributors of ZEUSArsenal products, and when you shop with us, you get a FREE ZEUS Grinder with your order, a $50 value! But we are not just in the vape business. We stand for a little more: care, expertize, prudence, and rain or shine, we will move mountains to offer these things in the blink of an eyemore...See more text
Purchased a vaporizer on May 29, 2015. I didn't immediately open the box since I have another vaporizer.On June 28, I tried to charge the vaporizer and was unable to do so. The vaporizer is defective. On June 29, contacted Toronto Vaporizer by email informing them of the problem. They are unwilling to honour warranty. They informed that they offer warranty for 30 days. After that, customer must contact manufacturer, directly. Time elapsed is 31 days so Toronto Vaporizer is unwilling to assist.
Oh dear we’re sorry to hear that you seem to have had an unfavourable experience with us. I've spoken with our Customer Service department and I understand that they have provided you with an Warranty RMA email in order to take care of you and your warranty. If there was some confusion about this or if there is anything else we can do to ensure your unit is in working order ASAP, please email us directly. We look forward to taking care of you and ensuring your satisfaction :)
By LiaT753824
June 10, 2015
Mike, the person ...
Mike, the person chatting with me was great, helped me choose the best stationary vape in my budget. super awesome company, overall awesome experience.
Mike is such a great help in the chat. He helped inform me about vapes as I'm a newbie at this. He asked enough questions to give an informed suggestion of different vapes that would fit in my life. I wasn't expecting a friendly conversation, which is what I got! Thanks again Mike!
Great customer service and fast delivery. Got some great advice via online chat with Mike, who was really helpful and offered to give me a call when my product is back in stock. I will remain a loyal customer.
this experience was my first to do any kind of chatting, I usually prefer by phone, I had many questions but Claire initiated the chat by asking me me if she can help me, well she covered all the bases wonderfully and now I am very satisfied with her service, next time I have questions, I hope that it's Claire who I will chat with.
