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Adding my voice to all of the other complaints. We put our boat into storage early in the fall and were clear the engine needed some work. When I tried to book it out of storage the earliest date I could get was June 21. Fine, my error for not booking sooner. I was told a few days before the 21st the boat was not ready. I was later told it would be delivered June 28th. I tried to call several times the 2 days before but could not get a response. On my way up north I decided to stop in to confi
Despite the constraints during the COVID-19 pandemic, Huntsville Marine successfully ordered and delivered a reliable 20hp Yamaha engine for us. They were competitive on the pricing and even sourced the motor from another dealership because it was out of stock at the factory. All interactions were pleasant and professional. We're firm believers that when you treat a company with respect during this year's situation, they will return the favour. Tom and his team did exactly that, we couldn't than
Great place to take your boat!
Can't always afford to buy toys for the summer months- so the family and I plan a yearly weekend of rentals. Boats, wakeboards you name it - they got it. Need your mini-fun getaway? Book it today - great prices, great staff, great location!
Business Reply May 30, 2014
Thank you very much for your kind words! I am pleased to announce that Huntsville Marine has for the third time been awarded the Best Marina and Best Marne Dealer Award by the Forester Press for the Huntsville and Lake of Bays area. Also in 2013 Huntsville Marine was named one of the Top Ten Dealers for North America for Cypress Cay.
Summer 2010, We rented a pontoon for 3 days. The pontoon had torn seats and looked run down. At the shop,when they tried to turn it on...it was dead (they said it was the only pontoon available). They changed a battery and managed to turn it on. We drove it to our cabin. On the way there it stalled twice. The next day, we took our two young kids and a dog for a fun tour. An hour into the ride the boat stalled again. This time, we could not turn the engine on for two hours. We were in the middle of the lake, on a hot summer day, nobody around. The kids got anxious and so did we. We tried to call Huntsville Marine for help and were not able to get through. After two hours we were able to turn it on and made it home. The next morning, we wanted to drive it back - dead again. We tried to call them, there was no answer. A few hours later, and multiple attempts (no we did not flood the engine), it turned on-we got it back, told them about the ordeal. They said they will check the boat to see if there is anything wrong. We asked for a discount - forget it!! They charged full price and added more for extra oil. This was a rotten deal. Take our advice- Try your luck somewhere else, avoid this place. What a disappointment!
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