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I suggest that you avoid this vet at all costs. I visit to them, and subsequent misdiagnosis, almost cost my dog her life. I visited the vet again after my dog had fully recovered to discuss this with them, and in their words "we accept no responsibility for our vet's diagnosis or prescriptions". Needless to say, I will not be risking my pet's life at Clarkson no matter what the circumstances. There are many other vets in the area who instead work with integrity and honesty to choose from.
“Other vets undercharge for procedures” reason given when questioning why my bill was $968 to treat a 15lb cat that had a cut on his head from cat scrap. Was told that if I didnt let him outside in first place he wouldnt be in this situation. Had no options presented to me, no explanation what was mandatory/not mandatory. Was charged extra bc it was Saturday, emergency fees despite being client for over 6 years.
Unpleasant experience during a serious illness. Lack of knowledge and assistance in how to handle feeding and give tablets when dog doesn't take pills. Expensive prepaid treatment and additional costs after treatment. Free follow up offered after dog still not eating. Consulted Vet in Ottawa for assistance. Unbelievable support and assistance. Will never go to Clarkson Village Hospital again. You are to expensive and focused on making a buck! Our furbaby deserves better.
My dog seemed in pain & kept hiding,not acting like himself. I was out of town so I had to do an online search to find an ER vet. I'm so pleased I found this one with excellent service Dr. Noorlander provided,he's very caring & knowledgable. He did a thorough exam & didn't rush through. He took his time to explain things. I learned more in that vet visit than I have in many vet visits elsewhere in the past. The RVT Helma was so kind too. She was very courteous & put us both at ease (my dog & me)
After 15 healthy, happy years,Dr Dan helped me understand when Pug's time had come, He prepared both of us with compassion and sensitivity that allowed me to say goodbye with a clear head though sad heart. This is a unique vet offering extraordinary services.
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