Kelsey's invites you to their dining room. This establishment cooks hamburgers for 11$ to 25$. You can get there by bicycle and public transit. They are in a dynamic area acknowledged for its nightlife.
I have had two poor dining experiences at this restaurant; after the first experience I decided to give the restaurant a second chance I loved the Kelsey's in Ottawa and Kingston.
The first time, I ordered the Balsamic chicken and a pint of beer. The chicken was overcooked and dry and the mashed potatoes cold. Further, instead of the cold beer in a frosted glass I previously enjoyed at Kelsey's in Ottawa, I was treated to a slightly cold beer in a warm glass. When I complained, the server simply shrugged and walked away.
A few weeks later I found myself in Stratford again and decided to give the restaurant a second chance. When I sat at the bar, the server greeted me with a surly, "What do you want?". I should've walked out then but I was hungry and had been looking forward to dining out that evening.
This time, I ordered the Sirloin, medium, and substituted mashed for the baked potato. The steak was bloody - rare. The potatoes were again cold, as were the vegetables. Again, the beer was only slightly cold and served in a warm glass.
Speaking with one of the employees, they stated that business was way down and that people always complain about the prices. I suspect that said patrons are not upset about the prices per se, but at paying good money for terrible food served by rude or indifferent staff.
As for business being down, word does get around so that is to be expected. As for my business, I'll never go back. Should you find yourself in Stratford, don't waste your time and money here - there are plenty of great restaurants elsewhere in town and Kelsey's isn't one of them.
2 hours to get mediocre food. Don't dare complain to the manager because he thinks it's OK to be in his restaurant for over an hour and not get served anything -not even drinks. Worst service in a long time.
