Due to our unique business and Katie still being in its infancy stages of growth, we have an EXCHANGE ONLY policy,NO REFUNDS. You may receive an exchange on all merchandise within 14 days of purchase as long as all tags are still on merchandise and it has been unworn and unwashed. You must also present the original receipt in order for us to provide you with an exchange.The value of any merchandise you are exchanging must be of equal value or greater than the item/s being exchanged.For hygienic reasons we are unable to exchange any merchandise that is used as an undergarment.For hygienic reasons, we are unable to refund or exchange undergarments and certain items of intimate apparel.All purchases made at the Katie Outlet store at Dixie Outlet Mall are FINAL SALE. more... See more text