We are family owned and operated and extend our tradition of family to family service.Neil Laird is the third owner and president of the company, following in the traditions of his father Ray and his grandfather George. He is committed to the same values that have built and maintained the company over the last 60 years. Values that place the customer first.more...See more text
The company took my money for a 10-year warranty instead of the default 5, then charged me extra each year to maintain the labour portion of it, and now, when a replacement part is needed under warranty, I found out from the manufacturer that L&S did not register my equipment within 60 days of the installation. Neither they nor the manufacturer will honour the extended warranty.
RIGHT FROM THE BEGINNING OF A NATURAL GAS INSTALLATION, LAIRD AND ITS SERVICES AND ITS PEOPLE HAVE BEEN A DISASTER. JUST NOW RIGHT AFTER AN ANNUAL INSPECTION AND SERVICING, THE FURNACE WONT WORK AND LAIRD IS NOT PARTICULARLY CONCERNED ABOUT FIXING IT
Everything about my service experience was first-rate. Laird is always reliable, honest and they get there fast. I called this morning at 9am, a terrific repairman was at my place within a couple of hours.
