No idea why there was a negative review for them. I handed over a very tall and difficult order for them that three other watchmakers refused to accept. Only Montre al accepted the request. They charged a good amount, but it was commensurate to the task at hand. They are quick, respectful, swift, not very down to chat, but they are very busy people. No surprise charges, no scratches, no dents. It is run like a conveyor belt, but their service is quite literally unmatched in Montreal. Very happy.Read more